FAQ

Welcome

Thank you for visiting the Earthenwood Studio Etsy shop! All of the items in the shop have been handcrafted by Detroit, Michigan artist Melanie Brooks.

When will my order arrive?

Items purchased from the website store are often custom made to order, so they may take 2-3 weeks to ship. Items for sale in the Etsy shops are in stock (unless noted) and will be shipped in 4-5 days from purchase.

What forms of payment are accepted?

Earthenwood uses PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

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Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.

How are items shipped?

I use USPS First Class shipping for most small orders. Please let me know if you would like Priority service or insurance for your purchase at an additional charge.

Please note that shipments are always shipped to the Paypal address by default, so if you need it shipped elsewhere, email me to let me know.

How are refunds and exchanges handled?

Return inquiries must be made within 30 days from time of receipt and require approval. Mistakes made by Earthenwood Studio will be corrected at no charge. Because of the handcrafted nature of my items, most shipments are considered custom orders and may vary from batch to batch. Please contract me right away if you are unhappy with your order, and all reasonable efforts will be made to correct the situation.

Do you ship internationally?

The Etsy bead store is set up for international shipping, but I do not have the website set up for international shipping of jewelry, tiles, or larger ceramics, mostly because of the costs of shipping more fragile items.

Do you wholesale?

Yes!  Earthenwood beads are available for wholesale purchase to stores and designers.

Jewelry and ceramic gifts are also available for wholesale and consignment to select stores and galleries.

Please contact me by email for more info about wholesale! earthenwood@gmail.com